Branch Change Orders

Change is hard, but with Brink’s, it doesn’t have to be. We make change orders simple and seamless, so you have the right denominations at the right branch. Your tellers stay focused on customers and not on cash logistics.

Secure, scheduled delivery. Documented chain of custody. Serving financial institutions across North America since 1859.

How Brink's branch change orders work

Get consistent delivery when you need it, every time.

  1. Place your order through the Brink’s 24SEVEN portal. Branch managers or authorized staff submit currency orders through the Brink’s digital platform, specifying denominations and timing.

  2. Brink’s prepares your order at the vault. Coin and currency are sourced from Brink’s secure cash vaulting facilities and prepared according to your denomination specifications.

  3. Delivery arrives at your branch. A Brink’s representative delivers directly to your location. Every transfer is verified and documented at the point of handoff.

  4. Confirmation is logged in real time.  Delivery confirmation and chain-of-custody records are available immediately in the 24SEVEN portal, so your operations team gets instant visibility.

  5. Exceptions are managed through standard workflows. Any discrepancies between what was ordered and what was received are resolved through documented processes in the portal.

How Brink's branch change orders work

Get consistent delivery when you need it, every time.

Place your order through the Brink’s 24SEVEN portal

Branch managers or authorized staff submit currency orders through the Brink’s digital platform, specifying denominations and timing.

Brink’s prepares your order at the vault.

Coin and currency are sourced from Brink’s secure cash vaulting facilities and prepared according to your denomination specifications.

Delivery arrives at your branch.

A Brink’s representative delivers directly to your location. Every transfer is verified and documented at the point of handoff.

Confirmation is logged in real time.

Delivery confirmation and chain-of-custody records are available immediately in the 24SEVEN portal, so your operations team gets instant visibility.

Exceptions are managed through standard workflows.

Any discrepancies between what was ordered and what was received are resolved through documented processes in the portal.

Cash still means something. Managing it doesn’t need to slow you down.

Cash remains the third-most-used payment instrument in the U.S., a position it’s held for the last five years. Over 90% of American consumers intend to use cash as a means of payment or as savings for the future. For bank branches, that means consistent demand for coin and small-denomination currency, but it comes at a real operational cost when the right denominations aren’t immediately available.

The fallout of cash ordering without a dedicated delivery service

Your staff is making trips that eat up their time

When teller drawers run short, branch managers rely on manual methods of restocking, usually by sending staff to another branch. It all adds up to time and liability your team shouldn’t carry.

Inconsistent denomination mix leads to frustration at the window

With no structured ordering process, it’s all guesswork. Branches may over-order some denominations and run low on others, leading to slower transactions and irritated customers.

No documented handoff = no clear accountability

Manual cash sourcing leaves gaps in your chain of custody. When discrepancies arise, there’s no verified record to compare them with. That exposure stays with your branch and increases your liability.

What changes when Brink’s is in the cash supply chain

You stock the right denominations before you need them

Brink’s delivers scheduled coin and currency orders right to your branch, in the specific denominations your tellers need, without staff ever leaving the building.

Every delivery is documented and verified

Each change order includes a verified receipt and a documented chain of custody from Brink’s vault to your branch. Every handoff is always on record.

Ordering is centralized and controlled

Branch managers place orders through the Brink’s digital portal with role-based access and approval workflows. No phone calls, no coordination across vendors, and no manual tracking.

Your coverage scales along with your footprint

Whether you operate five branches or five hundred, Brink’s standardizes the ordering and delivery process across your network. One provider, one process, consistent documentation across the board.

Teller readiness becomes predictable

Scheduled deliveries aligned to your branch traffic patterns mean tellers start every shift with the right cash on hand. That means fewer shortages and fewer workarounds, for a smoother experience for everyone.

One plan. Straightforward pricing.

Branch change orders are available as part of the Brink’s cash management portfolio for financial institutions. Pricing is based on your delivery frequency, number of branch locations, average order volume, and geographic coverage.

Contact our team to build a quote around your branch network’s needs.

Talk to a Specialist

Financial institutions that leverage Brink’s branch change orders

Consistent currency availability matters for any institution where cash changes hands.

Maintain teller readiness across every branch without burdening staff with manual cash sourcing.
Standardize the denomination ordering and delivery process across a large, dispersed branch network under one provider.
Bank branches operating inside retail environments benefit from scheduled, direct-to-location delivery that fits within the retailer’s operating hours and security requirements.
Member-facing institutions with high transaction volumes at the window need reliable denomination availability, especially during peak times.

More Brink’s solutions to explore

Branch change ordering is just one part of a broader cash management environment. Here’s how the rest of the portfolio can fit together:

Cash vault services

Count, sort, validate, and process cash at a secure Brink’s facility. A natural complement to change order delivery for institutions managing high cash volumes.

Cash-in-transit

Scheduled armored pickup and transport for branch deposits, with verified chain-of-custody documentation at every handoff.

Brink’s Complete Enterprise

The full, comprehensive solution for large multilocation operations: smart safes, armored transport, change orders, and centralized reporting all in one subscription.

ATM Managed Services

End-to-end ATM management including cash forecasting, loading, and monitoring. Built for financial institutions and retailers with ATMs on-site.

Retail change orders

Scheduled coin and currency delivery for retail businesses. The same reliable service built for in-store operations.

Frequently Asked Questions

No. There is no specialized equipment required to receive branch change orders from Brink’s. Deliveries are made directly to your location by a Brink’s representative, with verification completed at the point of handoff. Your account team will confirm any site-specific requirements during onboarding. 

Brink’s sources coin and currency from its secure vaulting facilities and can fulfill orders across standard U.S. denominations. Your account team will work with you to set denomination presets and par levels based on your branch’s transaction patterns.

Delivery schedules and order cutoff times are configured during onboarding based on your branch hours, transaction volume, and operational requirements. They can be adjusted over time as your needs change.

Emergency order options depend on inventory availability, cutoff windows, and your branch’s geographic coverage. Your account team can advise on what’s available in your market and build contingency options into your service agreement.

Every delivery includes a verified receipt and a real-time chain-of-custody record. If a discrepancy arises, that documentation is the basis for resolution. Standard exception workflows in the Brink’s 24?SEVEN portal guide the process, and your account team is your single point of contact throughout.

Brink’s serves customers across more than 100 countries and operates one of the largest armored fleets in North America. For multibranch networks, your account team will map your locations and confirm coverage before you execute a contract.

Better branch cash management starts with one conversation

Talk to a Brink’s specialist about your branch network, delivery frequency, and denomination requirements. We’ll confirm coverage and build your quote before you commit to anything.

Or call 804-289-9600 to contact a Brink's specialist today.

Get a Quote